FAQs

We are based at Gladesville NSW 2111, a suburb in the Lower North Shore of Sydney. This is where we hand-paint, pack, and ship out your orders.

Yes! All our artworks are hand-painted in Sydney, imbued with distinctive textures that make each piece truly unique. We paint each piece after receiving your order, ensuring that is custom-made just for you.

Each artwork comes with 3M hanging strips, providing a quick and easy hanging solution. The strips snap and lock together to provide a strong secure hold.

For framed artworks, we also attach concealed hanging hooks to the back of each frame and provide traceless nails as complementary accessories. Please see Hanging Guide for more information.

The frames we use are crafted from PS polymer, effectively mirroring the look of real wood. They showcase genuine wood textures and offer resistance to moisture and dust, ensuring simple maintenance. With a 3mm space between the frame and the canvas, our frames create a graceful shadow effect that enhances the canvas presentation.

We advise avoiding direct sunlight and maintaining a moderate humidity level, while also protecting against overly dry environments. In the event of dust accumulation, simply use a dry cloth to gently wipe the artwork clean.

Yes, we do offer customization in the painting’s colour scheme, frame size, and frame colour, allowing you to tailor it to your specific preferences. Please go to Customize Your Artwork for more information.

All the images of our artworks are actual photographs taken by us, providing the most authentic representation of the artwork. However, colours may appear slightly different under different lighting conditions, in different environments, or even on different devices. If you have any concerns about colours, please contact us before placing an order.

Certainly, we’re here to help! Don’t hesitate to contact us for guidance in choosing the perfect size and style for your space. Simply send us a photo of your space along with its measurements, and we will provide expert advice tailored to your needs.

We proudly offer free standard post across Australia! Please see Shipping Policy for more information.

We entrust the delivery of your orders to AU Post, guaranteeing a safe and secure
journey to your doorstep. Please see Shipping Policy for more information.

Once your order is on its way, you will receive a notification email with tracking
information to keep you updated.

Yes, we do offer rush orders and express shipping for those in a hurry at extra cost. If you require your order before a specific date, please contact us before placing your order to discuss expedited options.

Your order will be ready for dispatch in approximately 3-4 weeks. Each piece is meticulously painted after your order is received, ensuring a custom-made creation just for you. Please allow an additional 1 week for packing and delivery, making the total estimated time for you to receive your order 4-5 weeks.

If you are interested in having our artwork shipped internationally, we would be happy to discuss the logistics of international shipping to ensure a smooth and secure delivery process. Please contact us for more information.

We take great care in the meticulous packing of all our artwork to ensure it arrives in perfect condition during the shipping process. In the unfortunate circumstance that your artwork arrives damaged, please contact us and provide photos of the damage within 5 business days of receiving your order. If we determine the validity of the damage claim, we will promptly arrange for either a repair or replacement at no additional cost to you.

Orders can be modified or cancelled within 24 hours as long as the order hasn’t been produced. For approved order cancellations, a 5% processing fee will be applied. If you wish to modify or cancel your order, please contact us ASAP.

We offer free replacement or return for any quality issues. However, we do not facilitate returns for changes of mind. Please go to Return Policy for more information.

We offer a variety of convenient payment methods to ensure a seamless shopping experience. Accepted options include credit cards, Apple Pay, Google Pay, and payments made via PayPal. You will be able to choose your preferred payment methods at check out.